Privacy Policy

Currently, information security, personal data protection, and confidential information are sensitive issues in society. At anthaikhang.com, we highly value the information provided by our customers and strictly comply with privacy protection principles, considering this a vital objective of our company.

We outline the following commitments to ensure absolute security, so customers can clearly understand and be confident that we respect all privacy rights and strictly protect sensitive personal information provided to anthaikhang.com. Before accessing or submitting information, customers should carefully read this Privacy Policy to understand and avoid any undesired issues in the future.

1. Information Collection and Management Entity

– AN THAI KHANG JOINT STOCK COMPANY
– Address: 91/18/5 Le Van Duyet Street, Gia Dinh Ward, Ho Chi Minh City, Vietnam.
– Hotline: 076 464 4245

2. Purpose and Scope of Information Collection

2.1 Purpose of Information Collection

The website anthaikhang.com collects customer information for the following purposes:
– To provide products according to customer needs
– To contact and confirm transactions conducted on anthaikhang.com
– To communicate with and support customers in special cases
– To manage and operate the website, send updates, promotions, offers, and customer appreciation programs
– To prevent activities that may damage user accounts or involve fraud or impersonation
– To manage, analyze, and evaluate data in order to develop appropriate sales and customer service policies
– To receive feedback, suggestions, and complaints from customers to improve service quality
– Customer personal information is not used for any purpose other than transaction confirmation and communication related to services on anthaikhang.com
– In cases required by law, anthaikhang.com is responsible for providing customer personal information to competent authorities such as courts, procuracies, or police agencies related to legal investigations. Except for these cases, no organization or individual has the right to access or infringe upon customer personal information.

2.2. Scope of Information Collection

Personal information is collected based on customer self-declaration when registering for online purchases on anthaikhang.com. Depending on each period, collected information may include but is not limited to:
– Full name
– Address
– Phone number
– Email address
– Contact content (if any)

2.3. Scope of Information Use

The collected information is used for the following purposes:
+ Delivering products to customers who purchase via https://www.anthaikhang.com/
+ Notifying customers about delivery and providing support during product usage
+ Processing orders and supplying products through: https://www.anthaikhang.com/
In addition, transaction information such as purchase history, transaction value, and payment methods are stored to resolve any issues that may arise in the future.

2.4 Information Storage Duration

We store customers’ personal information on our internal systems during the product supply process until the purpose of information collection is completed, or until the customer requests the deletion of their provided information.

2.5 Commitment to Protect Customer Personal Information

anthaikhang.com commits to ensuring the safety and confidentiality of customer personal information. We guarantee not to trade, sell, or exchange customer information for commercial purposes. Any sharing or use of customer information is conducted strictly in accordance with this Privacy Policy.

We strive to ensure customers feel secure and satisfied when providing personal information and using services on anthaikhang.com.

anthaikhang.com only shares personal information with third parties in the following cases:

3. Organizations and Individuals Authorized to Access Personal Information

The business activities of anthaikhang.com do not include selling customer information to third parties. Customer information is only provided to the following entities to ensure customer rights in accordance with our privacy commitments:
- Government authorities upon lawful request for investigation or legal procedures

4. Means for Customers to Access and Modify Personal Information

Customers may access, edit, or update their personal information by contacting us via:
- Email: support@anthaikhang.com
- Hotline: 076 464 4245.

5. Customer Rights

Customers have the right to:
+ Request access, correction, or deletion of their personal information
+ Refuse to receive promotional or marketing communications from anthaikhang.com
+ File complaints if there is any violation regarding personal data protection

6. Changes to the Privacy Policy

anthaikhang.com reserves the right to update this Privacy Policy when necessary. Any changes will be announced on our website. Customers are encouraged to review this policy regularly to stay informed of updates (if any).

7. Complaint Handling Mechanism Regarding Personal Information Misuse

If customers discover that their personal information on https://www.anthaikhang.com/ is used improperly or beyond the announced scope, they may submit a complaint through:
- Hotline: 076 464 4245
- Mailing Address: 91/18/5 Le Van Duyet Street, Gia Dinh Ward, Ho Chi Minh City, Vietnam
anthaikhang.com will process complaints related to personal information within three (03) working days from the date of receipt.
In all cases, we prioritize negotiation and mediation to reach a mutual resolution. If mediation fails, either party has the right to bring the matter before a competent court in accordance with applicable laws.
anthaikhang.com understands that protecting customer personal information is our responsibility. For any questions, feedback, or complaints related to this Privacy Policy or the misuse of personal information, please contact us via support@anthaikhang.com or Hotline: 076 464 4245.